Masterkey Blog

New feature: Lightning fast image upload

No listing should be published without photos, because nothing better than photos will showcase the features you want to highlight. If your description emphasizes a great view, it pays to have a photo of the view.


To help you upload more photos, the image-uploader is now capable of uploading multiple images at once and labeling them. We’ve tested it and it’s true, you’ll be making updates to units faster than an agent posting party photos on facebook. Follow this guide on How to: Upload Multiple Images.


The idea to upload, organize and label multiple images started in the Masterkey feedback forum where 26 members of the community voted to have this implemented. If you have an idea to improve Masterkey or just make your job easier, share it with us in the Masterkey feedback forum. It’s a good feeling to contribute.


Release Notes (Q1 2012)

Version V4.5.12.27 (18/03/2012)

  • New: You can now open the lead file by clicking on any record from the side bar (Leads with Matches).
  • New: On the matches screen (at the right top corner), lead number has now been changed into a link. By clicking to which you can now access the lead file directly.
  • To follow secure password guidelines better, all user passwords in Masterkey are now restricted to enter a minimum of 8 characters.
  • Property management access updates: Property Managers and listing agents are now able to view transaction and edit unit details irrespective of the hierarchy applied. This only applies on the unit file in property management module.
  • Various bug fixes and minor enhancements.

 

Version V4.5.11.29 (04/03/2012)

  • The system will now force a new user to change the password on first login.
  • A yellow notification bar has now been introduced for an older version of internet explorer which Masterkey does not support.
  • Minor changes in the SMS text for activity reminders.
  • Listing agent, no of bedroom and lead entered date info has now been added on the matches preview screen along with some minor GUI changes.
  • Various bug fixes and minor enhancements.

 

Version V4.5.10.40 (19/02/2012)

  • New: You can now add custom fields in the user file.
  • Action menu has now been added in the portfolio zone to view properties and units attached with the portfolio.
  • Transactions on merged units are now visible on each individual Unit.
  • Matches: Extra line break has now been removed from the default email text.
  • Unit group update feature has now been designed to accept document upto 9 MB.
  • Vacant has now been renamed to Available on the matches screen.
  • Minor text and graphical improvements.
  • Various bug fixes and minor enhancements.

 

Version V4.5.9.30 (04/02/2012)

  • New: Flagging Units: Users can now see flags to the left of search results when searching for units and can mouseover or open the unit file to see the reason for the flag.This is a new feature where red flags appear in search next to units that require action from a user. Currently this works with Leases that have expired (i.e. if the Contract End Date has passed).
  • New: You can now set sms and email reminders on activities. See how to do it.
  • "Rera Card Number" and "Rera Expiry Date" have been renamed to "Agent Reg. No" and "Agent Reg. Expiry".
  • Upcoming Date has now been added in advance search for leasing.
  • Minor chages and improvements in connection zone.
  • Various bug fixes and minor enhancements. 

 

Version V4.5.8.40 (25/01/2012)

  • New: Users can now select or remove all portals in one go by a single click.
  • Unit card composer is now programmed to take in multiple email addresses.
  • New fields have been added on reservation and contract templates.
  • Warning prompts have been added, before a file is closed and auto-save when starting unit transaction.
  • Subject line has now been added to Matches preview screen.
  • Feed Burner links have been replaced on the Login Screen.
  • Various bug fixes and minor enhancements.

 

Version V4.5.7.27 (08/01/2012)

  • New:Premium customers can now include information from multiple units in a single template by using unit card editor.
  • New fields have been added on reservation and contract templates.
  • Zip Code has now been set as non mandatory on transactions. 
  • Various bug fixes and minor enhancements.

 


Growing community: January edition

This month shows that Masterkey works for you, whether you are a developer, property manager or a broker. We are pleased to have Manara Developments, Sloanes Real Estate, Universal OAM and Al Wesal Real Estate join our community!

Manara Developemnt Manara Developemnt Developer Bahrain
Sloanes Real Estate Sloanes Real Estate Brokarage United Arab Emirates
Universal OAM Universal OAM Property Management United Arab Emirates
Al Wesal Real Estate Al Wesal Real Estate Brokarage United Arab Emirates

Why User Manuals Are Dead To The World

Today we were asked to provide our user manuals in a PDF or Word document. You may think that this is a reasonable enough request but after nine years of building software we've figured out a thing or two about user manuals: No one reads them. Ever.

 

When we look back over the years we've made several attempts to create comprehensive training materials or user guides. We've had everything. Simple how-to guides, extensive word/pdf documentation, training videos, entirely hand built custom websites... everything. At one point we even tried assigning a dedicated person to only this task.

 

The problem is, in all of that time I can probably count a handful of people that have actually used these materials. This works out to very little benefit to our customers compared to the hours spent compiling and updating Word documents that in the end become quickly outdated.

 

Little Benefit + Hours of Work = Bad Idea

 

The fact is when people need to know how to do something they always follow the same pattern.

  1. They ask someone. It's always easier to ask your co-worked rather than search for it. Sometimes this works, sometimes it leads to the wrong answer, but we're human and we like to ask someone human. This is the same reason I've pinned 'Search Google' above my father's computer and the same reason why he ignores it. It's just easier to call.
  2. They search for it. This usually involves Google or perhaps the in-built training system but is exactly where we want people to find the right answer. If rewarded enough times with the right answer, this will become the first place people will look.

So at Masterkey we now invest our time in making sure the right answers are found in when you search. We do provide great in-person training, but after that it comes down to search. A tremendous amount of time and effort was spent finding the right help tool and writing the articles themselves so that's where people should look. 

 

If you are ever looking for help with Masterkey use the Masterkey Helpdesk. That's where we are and have everything you need to know about Masterkey. If you're writing your own user manuals, stop now before it's too late and try out uservoice, getsatisfaction or zendesk!


RERA warning to Dubai's property brokerages

The Dubai Real Estate Regulatory Authority (RERA) has recently put in place conditions for the advertisement of real estate services and properties in mainstream media. As a real estate agency in the UAE this means that you must publish your RERA registration number on all published advertisements across all media channels.

 

As our customers regularly use Masterkey to publish their listings to portals on a daily basis we’ll be incorporating your agency’s registration number automatically into every listing you publish. We’ve started working on the changes and we'll let you know when they have been implemented.

 

At Masterkey we’re always following news that affects regulation closely and are prepared to help our customers comply with any regulatory framework.


Wishing you a well-connected 2012!

People from all over the world are getting in touch with us because they have heard about Masterkey from someone like you. Thank you for spreading the word!

 

For that reason many companies from Qatar, Kuwait, Australia and North America joined our community over the last year. This will translate into more business for those who understand how to use the network of companies using Masterkey to close deals. Let it be your new year’s resolution to start extending your reach beyond the driving distance of your car!

Your connections are managed in the Connections Zone. Follow this guide about how to get started with setting up connections in Masterkey.


Community get-together at Barasti

We organized another Connect Event bringing together 140+ real estate professionals. With so many attending, Barasti was again buzzing with energy and the love for our profession. The card-matching game sent people looking for their matching card among the crowd making for some amusing moments. Not everyone managed to find their matching card but everyone enjoyed the challenge.

 

The Connect Event was everything we could have hoped for. Joined by everyone from long-time Masterkey users to non-Masterkey agents just looking to connect, it showed that a pleasant atmosphere and attractive giveaways gives people the perfect reason to attend. We’ll have another community get together again in the near future, so let us know if you have any ideas!

 

Thank you for making it such an entertaining evening and thanks to Halcon Real Estate and SPF Realty for making the event possible.

 

 

The winners:

  • Vladimir, Stones Real Estate Brokers (dinner voucher)
  • Saahil, The Business Real Estate (dinner voucher)
  • Mehdi, SNS Properties (iPhone 4S)
  • Apex Properties (Most Connected Award)

About Connect Groups

 



Done in 60 seconds: From new lead to evaluating property

Working with leads have never been easier. Masterkey now automatically matches your leads with all available property so that you don't have to. Did you just get a request from someone looking for a 4 bedroom apartment in Dubai Marina? Masterkey will match those requirements with all available listings and show you the matching units. Just select the units to send or simply send them all at once. Your clients will be amazed of how quickly you responded. Just keep your leads accurate and you’ll be zooming along with well serviced clients.


Matching listings are displayed right where you need them next to the Contact or Lead making it easy to access. It even tracks which listings you have sent and which you have discarded, keeping you informed at all times.


In addition, you will expand the reach of your leads because Matches not only searches your internal agency’s listings but also checks all shared listings through Masterkey Connect. You can easily take advantage of your network to find the right match. It’s a new way to use Masterkey!


Matches is available for all Premium users and If you would like to know more see our knowledge base article How do Matches work?


Zavanti - how it works with Masterkey

Simply put, Zavanti is an ERP built for the Real Estate industry. It’s extensive, covers in-depth project-based accounting for Property Developers, Builders, Contractors and Property Owners and it is, frankly, hard to grasp at first. It’s the sort of thing that if you dream about what an ERP could do for you as Property Developer, you might end up with Zavanti after 10 years of work. If you’re lucky.

Zavanti was built in Australia, has been used for 20 years and has been continually revised and updated. It’s tried and tested, and Developers around the world swear by it. If we only focus on the Property Developer part of Zavanti, it will pleasantly fit in this simple flowchart.


Feasibility

If you don’t know what feasibility is, then you probably don’t need it! It’s what happens before the start of a project. You work out what the project will cost, what loans you will need to finance and how your cashflow will look like. Intuitive and well designed, Feasibility lets you play with several scenarios to explore your options.

Budgeting, Funding and Forecasting

Aptly named, this module can import from Zavanti Feasibility (or Excel) giving you a budget to work with. Variations from the budget require approval, so you’re protected from unknown cost overruns and can track the project down to the smallest expense.

Tendering, Task & Contract Management

Once you have the budget, you move forward to assigning contractors and consultants to manage your project. This can be done directly with the sub-contractors or you can set it up as a head contract - you can even set limits on who can approve what expenses.

Construction

This is where it all starts... at least visually! Zavanti dives into the minute details for managing the construction phase: Invoices from suppliers, variations management, progress claims, vouchers, budget to completion and much more. It’s all the essentials that you wish weren’t needed, but unfortunately are.

Completion and Reporting

Big spreadsheets with informative graphs, Zavanti has all of those reports. It will sum up the project for you and give you an understanding of how you can do it better next time.

How it works with Masterkey

For a Developer, Masterkey handles everything that Zavanti does not: Marketing, CRM, Leads and most importantly, working with external agencies. The only overlap between the two systems is at the point where data flows from Masterkey into Zavanti. Integration is done simply through the Masterkey API and feeds into the appropriate databases in Zavanti. Most companies love the fact that Zavanti, with all the financial data, can be stored on a local server, while Masterkey is hosted online, easily accessible and connected to other online resources.

Masterkey is Zavanti’s Middle East partner, and Zavanti is Masterkey’s Australian partner. The bilateral partnership allows both companies to provide exceptional on-the-ground support for both applications, satisfying local requirements.